Refund & Cancellation Policy

Last updated: November 3, 2026.

Prepaid credit

You buy credit in advance and calls, texts and emails are deducted from it at the rates on our Pricing page. Credit that has been used for calls, messages or emails is final and not refundable; every placed call is billed at least one minute. A call that cannot be placed at all is not charged — its hold returns to your balance automatically. Free promotional credit has no cash value.

Unused credit

If you stop using Selectic, write to us within 30 days of a top-up and we will refund the unused part of that top-up to the original payment method.

Receptionist plans

Plans renew monthly until cancelled. You can cancel at any time from your dashboard (Manage subscription) or by writing to us. Cancellation takes effect at the end of the current month you have paid for, and you are not charged again. We do not pro-rate partial months.

Mistaken charges

If you were charged twice, charged after cancelling, or charged without your authorization, write to us within 30 days and we will refund the charge.

How to ask

Email hello@selectic.ai from the address on your account with the date and amount of the charge. We reply within one business day. Refunds go back to the original payment method; your bank may take 5–10 business days to show them.

Contact

Selectic, Inc., 101 Nighthawk Lane, Palm Coast, FL 32164, USA · hello@selectic.ai